If someone is impersonating you or another person on OnlyMass, or if you suspect fraudulent activity, report it immediately.
Signs of Impersonation
- An account using your name, photos, or likeness without permission.
- An account pretending to be a well-known fitness creator.
- An account copying another creator's content and claiming it as their own.
Signs of Fraud
- Accounts selling fake workout or meal plans.
- Phishing attempts asking for your login credentials.
- Accounts promising results they cannot deliver.
- Requests for payment outside the OnlyMass platform.
How to Report
- 1Send an email to support@onlymass.net.
- 2Use the subject line: "Impersonation Report" or "Fraud Report".
- 3Include the URL of the suspicious account or content.
- 4Include screenshots and any evidence.
- 5If you're reporting impersonation of yourself, include proof of your identity (links to your real social media profiles, etc.).
What Happens Next
- We investigate reports within 48 hours.
- Confirmed impersonation accounts are permanently removed.
- Fraudulent accounts are banned and reported where appropriate.
Still Need Help?
Contact support@onlymass.net. For impersonation of a public figure, include "URGENT" in the subject.
support@onlymass.net
Include your account email and a description of your issue.