All payments on OnlyMass are processed securely through Stripe. If you're experiencing payment issues, here's what to check.
Common Payment Issues
- Insufficient funds — Make sure your payment method has enough balance.
- Expired card — Update your payment method if your card has expired.
- Bank decline — Your bank may be blocking the transaction. Contact your bank to authorize it.
- Currency issues — OnlyMass processes payments in USD.
- Browser issues — Try using a different browser or clearing your cookies.
Updating Your Payment Method
Payment methods are managed through Stripe. When you make a new purchase or subscription, you can enter updated card details at checkout.
Duplicate Charges
If you see a duplicate charge, wait 24 hours — pending charges often resolve automatically. If the duplicate persists, contact us with the charge details.
Still Need Help?
Contact support@onlymass.net with your account email, the amount charged, the date of the charge, and the last 4 digits of the card used.
support@onlymass.net
Include your account email and a description of your issue.