Refund Requests

Here's how refunds work on OnlyMass.

Refund Eligibility

• Digital products (workout plans, meal plans) are generally non-refundable once accessed, as they are delivered instantly upon purchase.
• Subscriptions that were just charged may be eligible for a refund if requested within 48 hours and the subscriber content was not accessed.
• Technical issues (e.g., payment processed but access not granted) are always eligible for resolution or refund.

How to Request a Refund

1. 1Send an email to support@onlymass.net.
2. 2Use the subject line: "Refund Request".
3. 3Include your account email, the product or subscription name, the date of purchase, and the reason for the refund.
4. 4Our team will review your request and respond within 3 business days.

Refund Processing

Approved refunds are processed back to the original payment method via Stripe. It may take 5–10 business days for the refund to appear on your statement, depending on your bank.

Still Need Help?

Contact support@onlymass.net with any questions about refund eligibility before purchasing.